Subscription & Billing Terms
Free trials, automatic renewal, cancellation, refunds, taxes and price changes.
Key points
- 01New accounts get a 14-day Household trial. No card is required, and nothing is charged unless you choose a paid plan.
- 02Paid plans renew automatically each month or year until you cancel. You can cancel any time in the web console.
- 03When you cancel, you keep paid features until the end of the period you already paid for.
- 04Subscriptions are bought on our website or web console through Stripe — not in the mobile apps.
- 05We give at least 30 days’ notice before any price increase applies to you.
This summary is for convenience. The full text below is what governs.
01About these terms
These Subscription & Billing Terms are part of the Terms of Service between you and GreyArm, LLC and apply to free trials and paid subscriptions to GreyArm.
02Plans
Our current plans are listed on our pricing page, including the number of devices and the history window each includes. As of the effective date:
- Personal — free, one computer, 7-day history.
- Household — US$6 per month or US$60 per year, up to 10 devices, 90-day history.
- Studio — US$29 per month or US$290 per year, up to 50 devices, 365-day history.
Prices are in U.S. dollars and exclude applicable taxes unless stated otherwise. The price shown at checkout is the price you pay.
03Free trial
Each new account receives one 14-day free trial of Household features. No payment method is required to start it, and you will not be charged when it ends. We email you before the trial ends. If you do not choose a paid plan by then, your account moves to the free Personal plan, devices beyond the free limit stop syncing, and history beyond 7 days is no longer shown. Trials are limited to one per person or household; we may refuse or end trials that abuse this limit.
04Automatic renewal
05How to cancel
Cancel at any time in the web console under Billing → Manage subscription, which opens Stripe’s secure customer portal, or email support@greyarm.com. Cancellation takes effect at the end of the current paid period; you keep paid features until then and are not charged again. Deleting your account cancels your subscription immediately.
The mobile apps show your plan but do not sell or manage subscriptions; manage billing on the web.
06Refunds
Because every account starts with a free trial, payments are generally non-refundable, and we do not provide refunds or credits for partial periods or unused devices, except:
- Our changes: if we discontinue a paid Service or materially reduce a paid feature you rely on during a paid term, we refund the unused portion of that term.
- Billing errors: we correct duplicate or mistaken charges.
- Where the law requires: including statutory withdrawal rights for consumers in the EEA and UK where applicable.
Refunds go back to the original payment method.
07Plan and price changes
You can upgrade or downgrade in the customer portal. Upgrades take effect immediately with a prorated charge; downgrades take effect at the next renewal. We may change prices; we will tell you at least 30 days before a new price applies to your subscription, and it applies from your next renewal after that notice. If you do not agree, cancel before the renewal.
08Payment, taxes and failed payments
Payments are processed by Stripe under Stripe’s terms; we do not store your full card number. You are responsible for applicable sales, use, VAT and similar taxes, which we may collect where required. If a payment fails, Stripe may retry it and we will notify you; if it is not resolved, we may move your account to the free plan. Keep your payment details current in the customer portal.
09Questions and disputes
Contact support@greyarm.com before disputing a charge with your bank — we can usually fix billing issues quickly. Other disputes are handled under the dispute-resolution section of the Terms of Service.